The Bottom Line Pharmacy Podcast: Pharmacy Reconciliation 101: Managing Payments Effectively Featuring Vanessa Luu, Supervisor of Reconciliation at EnlivenHealth®

Is your pharmacy getting paid what it’s supposed to be getting paid? Make reconciliation your superpower! 

In this episode of The Bottom Line Pharmacy Podcast, Scotty Sykes, CPA, CFP® and Bonnie Bond, CPA sit down with Vanessa Luu, Supervisor of Reconciliation at EnlivenHealth® to discuss all things reconciliation, including:  

• Importance of a robust reconciliation process in your pharmacy.
• Overcoming common receivable issues pharmacies face.
• Benefits of using reconciliation services and tools.
• Tax implications of reconciliation.

Join the discussion with us! 

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More resources about this topic:  

Schedule an Rx Assessment

Podcast – This is Why You Don’t Fill and Pray 

Webinar – Cents and Sensibility 

Podcast – Tax Reform Update: 2025 Changes to the Tax Cuts and Jobs Act 

Video – Optimize Your Pharmacy’s Third-Party Reconciliation 

Video – The Most Important Accounts Receivables in a Pharmacy 

If you prefer to read this content, the video transcript is below:

Scotty Sykes, CPA, CFP®: Well, Vanessa Luu is on the podcast today, Bonnie, and we’re glad to have her on, with Enliven Health. She is the reconciliation supervisor. So, reconciliation, as anybody who’s listened to us or seen any of our content knows, is a big issue for pharmacies because it is your money and just assuming you’re getting paid is not something you should be assuming. Because we’ve seen instances, right Bonnie, where, and I’m sure Vanessa, you’ve seen instances probably where monies are not getting to the pharmacy. Maybe they’re going to a different pharmacy. You’re not getting paid in 20 days like you thought. It’s more like 60 days. So, you know, there’s some things out there that help in terms of reconciliation, make sure you’re getting paid. And there’s just a whole lot of additional data and data you can get from these systems to help you know, know more about how you’re getting paid, who’s paying you, the aging on those payments and so forth. So, there’s just a lot of good information there in addition to making sure you are getting paid and getting that data into your accounting file. So, you can accurately record revenues and accurately then be able to determine your gross profit and your net income. And obviously the gross profits, one of the number one KPIs in pharmacy. So having accurate revenue and third-party receivables is critical to that. yep. 

Bonnie Bond, CPA: Yeah, I mean, Vanessa, we see we have so many potential clients come to us or people that go through our Rx Assessment process. It’s very scary to us how many people we see that don’t even have a third-party reconciliation service or are not doing any sort of attempting any sort of internal reconciliation of their accounts. It is scary because like Scotty mentioned, even when we work on our current clients and we see, we pull those reports from you guys and other services that do the same. It’s very common that we just see one of the, you know providers or whatever just stop paying. mean, there’s no payments coming and you know, you know, bring that to their attention Hey, look at this line, you know, it’s building, you know every time 60 days 90 days And we find that for whatever reason something has stopped They’re not being paid and that’s in a situation where they’re using a service like yours. They’re keeping things reconciled if you did not have something like that in place I don’t know how you could sleep at night knowing that you may or may not be getting paid. 

Vanessa Luu, Supervisor of Reconciliation: Yeah, no, you wouldn’t be able to. Just having visibility, period. And that just taking outside of just business, your own bank accounts, if you have zero visibility, how do you even know where you stand? So that’s where it starts. If you are seeing these stop payments just out of the blue and having a service, then if they didn’t have any type of visibility, they wouldn’t have even had a notification unless they stumbled upon it themselves. It’s just having simple in simple terms just awareness is that that’s the kicker right there. We started out back in the day balancing our checkbooks. Not a lot of people know what to do with the checkbook nowadays, but you started physically tracking your money balancing it out and that’s all it’s doing with the vast amount of balancing out pharmacies need to do with 20-30 insurance companies are billing every single day. So yeah, just starts with us seeing it. 

Bonnie Bond, CPA: And we, you know, we’ve pushed on the podcast so many times the importance of your financial statements period and having those up to date and as often as quickly as possible at the close of the month with the two main, in my opinion, accounts on that balance sheet being your inventory and your third party receivables. Having a perpetual inventory system in place to know exactly what you have on the shelf. And then like we’re talking about here, that third party receivable number, knowing that that number is correct and as close to the penny as possible at the end of the month. It’s the only way you’re going to get, you know, correct numbers, legitimate numbers to look at that P&L to know how your pharmacy is operating. If it’s off, then it means nothing one way or the other. It could sway the bottom line completely. So, we push, push, push that. And we appreciate you helping us validate that point that we’re trying to make. 

Vanessa Luu, Supervisor of Reconciliation: Of course, yeah, it just takes a collaborative effort from our reconciliation standpoint of helping you guys leverage the data that we see because the data is coming from the PMS, it’s coming from the switch, it’s also coming from the insurance companies and just reading and translating that to something that you guys can take to help the businesses themselves, that’s where that teamwork and collaboration comes across. We work with you guys pretty closely.  

Bonnie Bond, CPA: A lot. Yeah. 

Vanessa Luu, Supervisor of Reconciliation: Yeah, a lot, a lot. So, that definitely helps the customers bottom line period. When it comes to folks not having reconciliation at all, just you got to ask yourself, how would you even start if you didn’t have a tool to use point blank? How am I even going to cut my grass? If I now have a front yard to mow, if I don’t have a lawnmower, so you’ve got to get the right tool in place. Are you able to use a tool? Fantastic. Do you need a little bit of help. Either way, there’s going to be something that’s going to give you at least some type of peace of mind and that starts with the visibility and knowing what your dollars are. 

Scotty Sykes, CPA, CFP®: So, it is, it’s just very important if you just think about it, that your revenue, that you have a grasp on the revenue coming into the business. Being a business owner and just assuming you’re getting your revenue is just not sound business. What’s the term I’m looking for here? Management, I don’t know. You gotta know your money. You gotta know your revenue. So, receivables is a big piece to that. So, I guess my question, Vanessa, is like, what do you see? I want to start off with some kind of like, what do you see the issues? Like if pharmacies that don’t have receivable or tracking receivables and are assuming they get paid, what are some things you’ve seen where, hey, don’t assume you’re getting paid because I’ve seen, you know, this happened, or this happened. 

Vanessa Luu Supervisor of Reconciliation: Right. A lot of it can just go into the paper pushing behind when the money is going to be received. Let’s just say, for instance, pharmacy changed their bank accounts or physical pharmacy actually moved locations, right. They did not finish the paperwork to say, ok, my physical address has changed. So pharmacies and insurance companies will stop if all the information is not up to date. It ends up becoming more of an admin error. We help catch those things just by figuring out this is what happened, being that extra person, getting on the phone and finding that out. So, the pharmacist can work towards being cleo waved versus standing on the phone with the patient at the counter and what they’re trying to figure out these admin issues, billing insurance and also getting cleo waved. So that’s one of the issues just when it comes to the admin work not being completed. Other instances, as you mentioned it at the very beginning, checks were getting sent to physical wrong pharmacy. That comes down to human error, not throwing anyone under the bus, but we’re all humans. People work at the insurance companies, there’s gotta be errors. So, catching those things and having that extra team member just to make that phone call. Quite simply, just not knowing where to start… 

Vanessa Luu, Supervisor of Reconciliation: Right, or who to call. Is it my PSAO? Is it my PMS? Is it my switch? Is it my CPA? Not even knowing. having any type of service, just someone you can call and get pointed in the right direction. That’s a big kicker. 

Bonnie Bond, CPA: Question, Vanessa. know, often I work with a lot of startups, so people who are starting and they’re trying to save money. And so sometimes they’re like, we don’t need that service right now. I’m going to do it myself. What is your experience with maybe seeing some that have come on board that have been doing that, trying to do it themselves? I mean, obviously we know because we say the same with accounting, with legal services that are needed with pharmacy. We want to see our pharmacists spend time growing their pharmacy, working with their patients, working with providers. Don’t spend your time with things like this back-office sort of function, accounting, reconciliation, payroll. But that aside, have you seen it? What’s your experience with people trying to do this themselves? Like how does that normally go? 

Vanessa Luu, Supervisor of Reconciliation: It’s tedious, very, very tedious. My question is always about how much time are you spending? And that just tracks into how much time would they rather be spending doing other things. And that would be all the things that you had mentioned, spending time with their patients, growing their business, working directly with providers. Other pharmacists over the years, especially during the pandemic, we’re partnering up to get pharmacy and a clinic together so they’re trying to grow their business but then the billing for the vaccination was completely different so having the time to learn and grow in those ways instead of spending the time tracking claim by claim on paper or just from excel spreadsheets that is tedious that’s maybe reconciliation 20 years ago. Exactly. Mm-hmm. Exactly. 

Bonnie Bond, CPA: There’s too much technology out there to be doing trying to do that. Yeah, the people that I’ve seen try to do it are literally back there handwriting like you mentioned, or maybe if they’re advanced enough in Excel spreadsheet and watching those 835s come through and trying to keep track, I cannot imagine running a pharmacy and trying to do that. 

Scotty Sykes, CPA, CFP®: You can’t. You can’t. 

Vanessa Luu, Supervisor of Reconciliation: Mm-hmm. And it gets even more difficult, especially if you think of the different types of reporting and if pre and post edits are included or not. So, when you’re doing it by hand without a system or a service or software that doesn’t have any reporting readily available, then you’re just ending up spinning your wheels. You’re spinning your wheels. 

Bonnie Bond, CPA: It’s a nightmare. Right. 

Scotty Sykes, CPA, CFP®: Yeah, it’s not even an option really. If you’re a pharmacy out there. But yeah, well, you know. 

Bonnie Bond, CPA: Scotty, people are doing it. People are doing it. I just want to say that. 

Scotty Sykes, CPA, CFP®: Good luck to you on that. So once a pharmacy has engaged with Enliven, they’re getting the reconciliation set up, Vanessa, what are some of the, I guess, quick pointers on, best practices for what pharmacies need to do on a day-to-day basis to maintain and manage their reconciliation because it is not a just sign up for Enliven and then I don’t have to worry about it type thing. It does require some partnership there and some. 

Bonnie Bond, CPA: Which I’m sure you guys are aware that if you could ever come up with something that would do that, that would be a game changer. 

Vanessa Luu, Supervisor of Reconciliation: Right, right. Let me look. I’ll put it in the suggestion box. It’s probably already got juice flowing to it. 

Bonnie Bond, CPA: Yeah, if you could just have like an all-in, never have to look at it, never have to worry. It’s definitely correct. That would be awesome. Yeah. But until then. 

Vanessa Luu, Supervisor of Reconciliation: Right. Until then, until then, yes. No, just being engaged is the main, one of the main points and that is from the second that you sign up for services. With the reconciliation, there are two different service models, but either one to get the best start is just being engaged and that’s even with our onboarding. A lot of folks once you sign, you do have to do some admin work when it comes to making sure that we’re receiving all the digital information from the different places we need the data from. And sometimes that can take some time, but staying engaged through and through onboarding. And then once you’re live with the service, the first thing to do on the reconciliation portal is just to verify your deposits. That’s going to be the way that your aged receivables is going to be as accurate as possible because you’re feeding into the system, the data is getting there, how many dollars have come in, you just have to check a little box to say that that money hit the bank and then it starts naturally relieving from the aged receivables. So, engagement, that’s a big factor when it comes to the paperwork just to make sure all the data is rolling through and then staying engaged by letting the system know that you’ve received the dollars. 

Scotty Sykes, CPA, CFP®: On a timely basis. Cause we’ll see some folks verify deposits twice a month and timing throws everything off and yeah, or less than that. 

Vanessa Luu, Supervisor of Reconciliation: On a timely basis, yes. 

Bonnie Bond, CPA: That yeah because you know for anybody listening when as far as what we do here at Sykes I mean when we’re as soon as the month stops I mean we’re ready to roll with financials and so obviously like I mentioned we have to make sure we’re adjusting to inventory balances at the of the month that’s a whole other topic and also third-party receivables that’s a big one so we are pulling those reports from you guys and we’re what we want in a perfect world is to know that those reports are correct and to adjust to the penny to what is showing is still outstanding that is a receivable at the end of the month. You know, when we pull those reports, if we start to see, that’s where a lot of it sometimes happens is we’re the ones that notice it because maybe the client isn’t really paying attention to their dashboard and their reports. They’re not doing those, you know uploading those items like they should be and clicking those things off as they receive them. And so, we can look at the reports and just clearly tell that it’s not right. Just by, you know, we start to see huge numbers and like an over 90-day column and things like that. And so then right then, yeah, that seems wrong or that seems very high, you know. And so, boom, right then we cannot use that report for the end of the month. And then we have to estimate. And then, you know, we have ways to do that you know, we can get decent numbers, but again, it’s not firm and it’s, you know, the only way to know that we’re getting good numbers and know how that pharmacy is operating is to get a good report to do your reconciliation as often as possible to keep that report current and correct. And then we can adjust to it. It’s such a great tool if it’s done right. 

Vanessa Luu, Supervisor of Reconciliation: The recommendation, just to add on top of that, the recommendation is at least once a week if we’ve got some pharmacy members that are highly engaged, or they’ve got it delegated. Delegation is the other thing, if you have a big pharmacy staff or you’re also the only pharmacist for the next month because you let somebody else go on vacation finally, it’s…Delegation is a key there. Just have somebody log in. Our team, if you want other people trained within your pharmacy so we can be a point of contact for them outside of always reaching directly to the pharmacy owner, then they would just have to let us know so that we can work with other team members within the pharmacy. We like to think of ourselves as an extension to the pharmacy team just working on this other side. 

Bonnie Bond, CPA: That is a huge word though. Delegation. I’m glad you brought that up. That’s something I used to preach to and I had kind of forgotten about it, but in many different areas of the pharmacy, but especially with something like this. Again, definitely don’t do it yourself. But even further than that, like don’t even try to be the one necessarily that’s doing this part. I mean, people can do this. Trusted people in your pharmacies, trusted staff can be taught something like this. This is where we start to get in really deep with stuff in a pharmacy. We talk about equipment and technology, robotics even, that you can replace the need for some of the staff, not to get rid of them, but to put them in other areas of the pharmacy that are very important, like something like this. So, yes. 

Vanessa Luu, Supervisor of Reconciliation: Where you need more human touch versus technology. 

Bonnie Bond, CPA: That this area needs more human touch until you guys get it completely automated and then move along to something else. But that is huge. The delegation is huge. Using people in the right places. And again, the owner not having to sit back in the back office and doing this. That’s a great point, Glad you brought that up. 

Scotty Sykes, CPA, CFP®: And I’ll also plug that we have a dedicated contact here, Kathy, you gotta give Kathy a shout out during reconciliation. mean, come on. She’s our head, head reconciliation guru here at Sykes & Company. And she’s got a great relationship with you guys, Vanessa.  

Vanessa Luu, Supervisor of Reconciliation: Yeah, Kathy Blanchard. We love her. 

Scotty Sykes, CPA, CFP®: And we appreciate, we appreciate all y’all do for our clients and for Kathy and troubleshoot any issues that do come up. And. But yeah, we have that dedicated contact that’s very, we find very valuable for our clients. So we appreciate y’all doing, taking that. 

Bonnie Bond, CPA: Yeah. I mean, even when you’re doing this right and even the great systems you guys have in place, this is a very, like you said, tedious task and it’s an ongoing, never stops. And you’re dealing with multiple, you know, people and groups and it’s, there’s always something. So even in a perfect situation, there’s going to be things that need some, like you said, human touch and help from you guys. So, it is great to have Kathy work with them. 

Vanessa Luu, Supervisor of Reconciliation: It’s tedious, it still takes collaboration. Yeah, Kathy is fantastic. 

Bonnie Bond, CPA: If I start to see some reports look bad, talk to the team. I’m like, you guys need to reach out to the client. And then also let’s say let’s pass it to Kathy and we have a, what do we call that list? That’s not the naughty list. It’s just like a problem list with you guys that we keep it updated. I mean, it’s a running and you know, they get off the list once they get cleaned up. Sometimes it’s okay. Okay. Oops. 

Vanessa Luu, Supervisor of Reconciliation: We just call that our Sykes communication list. Now I’m hearing about it. No, we work with Kathy. We meet with her at least once a month. I know there’s even sometimes I see an email, hey Vanessa, can you give me a quick call? I just have another question. There’s only one hour time difference. I’ll call her and she’ll take care of what we need to. And then seeing her in person, I’ve seen her at a handful of trade shows just big ol’ smile and always just for the customer first. She’ll say, hello, it’s great to see you. And then it’s down to business. So having that collaborative spirit with y’all. 

Scotty Sykes, CPA, CFP®: Yep. Kathy doesn’t play. And I got to plug the Master the Margin podcast while we’re speaking about Kathy. She’s on that with me. 

Bonnie Bond, CPA: Yes, Kathy. Yep. One other thing to mention. Like we mentioned, getting these numbers correct, these reports corrected in the month, it’s huge because obviously we’re doing those financials. But as we are wrapping up the year here, we’re already in November, it is even more important than ever to make sure that these numbers are correct and cleaned up before year end, because those are the numbers that we’re going to be using that your CPAs will be using, whoever does your tax returns for your tax work. And so if those receivable numbers are off, that can make a huge difference to what is going on in the tax department for the pharmacy. 

Vanessa Luu, Supervisor of Reconciliation: Yes, yeah. And again, that’s just being engaged, whether you have the base service level or any type of reconciliation out there. If you guys have our full service levels, just get with the team, make a plan to meet prior to the end of the year, because it will take some time, even if there’s headway to be made. Paper EOBs are not fun. They’re not fun for pharmacists to sit there and scan them in. We still have folks that fax EOBs over. So, when it comes to just technology, technology, we still receive fax machines, fax messages. 

Bonnie Bond, CPA: It’s interesting that you bring this up. I think we had this conversation the other day. Was it you, Scotty, that was like, people still use a fax machine? Were you in that conversation? 

Scotty Sykes, CPA, CFP®: Well, I’ll tell you who still uses a fax machine. The IRS. The IRS, you want to talk about an agency that is way, way, way, way, way I’m talking, this is off topic, but the IRS is 20 years, 30 years behind where they should be. It is, they are way outdated. Anyway, that’s, I guess the government for you. 

Bonnie Bond, CPA: I know, but I cannot believe it either. mean, I don’t know when the last time was, I actually fax. I don’t even know if I could fax if I tried to fax right now. I’m not sure how anymore. Well, but the IRS is actually the last thing that I had to send to them. They’re using like the barcode scanner things, which was impressive. But what the QR codes, which I was like, that’s cool. I used it. And then the next notice that we got said that the form I sent was blank. I’m like, that’s impossible because it hasn’t happened. So, I don’t know if it worked. Just like behind. A fax machine. We should move along. We should move past the fax. It’s time. It’s time for everybody to move past the fax. 

Vanessa Luu, Supervisor of Reconciliation: Well, just being prepped, just to tie back into prepping for tax season is just mainly just staying engaged. Meet with your team, set a plan to just go over the aged receivables and make sure all the ducks are in a row because what we’re trying to do is always find those golden goose eggs to zero dollars past the 60 days. And if there’s things that are questionable in the aged receivables that we can make a plan, we still need time to put that plan in place to clear it off, so the numbers are there. So again, just staying engaged and being involved because there’s only so much that we can do without the authority of the data. 

Bonnie Bond, CPA: Yeah. There’s two things that drive me crazy when we’re looking at these reports that clients want to do. One is maybe the over 60 or 90 days are just small little items. $13, $12, $100. And they’re like, eh, just, just it’s fine. It drives me crazy because I, regardless of the amounts, I’m like, that is money, and it adds up over time. We can’t just ignore small items. That’s me. But anyway, 

Scotty Sykes, CPA, CFP®: Bonnie’s a penny pincher. 

Bonnie Bond, CPA: I’m just like how send it to me like I’ll do the work anyway the second thing is large numbers that it just gets out of control and I think it’s overwhelming for some people when they start to know I mean it’s their fault they’ve let it go and then they just kind of want to clear it they just let’s just clear the whole report out and start fresh I mean I sort of get that but again we’re back to what if there were some big items out there that you actually weren’t paid for. Maybe they were paid a lot for it. Who knows? I mean it just it just goes back to staying on top of it and it won’t get as overwhelming if you stay, you know current. Yep. Yep 

Vanessa Luu, Supervisor of Reconciliation: Yep, just bite sizes week by week, little by little. If there’s anything with the reconciliation services that we provide that you think is needed, send it in. Better to be safe than sorry. You know, we’d prefer more information to sift through than to ask for more from you guys. Because if you guys are taking the physical time to stop what you’re doing for your own personal lunch, your patients, you’re having the insurance just to send us the information over, just send a little bit more than needed. And that definitely helps with the bottom line. There we go. 

Bonnie Bond, CPA: She gave us the bottom line, Scotty. 

Scotty Sykes, CPA, CFP®: That is the bottom line right there. That is the bottom line. Delegation’s my bottom line for today. I’m glad you brought it up. That is such, that’s like my key. 

Vanessa Luu, Supervisor of Reconciliation: It definitely helps out. 

Scotty Sykes, CPA, CFP®: I like engaged. like how Vanessa said engage because having that relationship with Enliven there with your representative is, huge. 

Vanessa Luu, Supervisor of Reconciliation: Yeah, it’s a partnership I’ve come from. So, I started back in 2017. I came from the retail pharmacy side prior to then. So going full circle, I was still learning a complete different language going to the pharmacy tech side and then independent pharmacy. And even though I was still learning how the software worked, how the actual platform worked, the main thing was building a relationship with my pharmacies just because they kept me in the know and sometimes it didn’t matter if the age receivables was completely inflated. They had someone that was keeping them informed. Then they understood why and we built a plan. then we’re in, actually that was one of the pharmacies I found missing $11,000, Georgia Medicaid, mailed it to a little old lady in a different zip code. And it happens. And that all came down because a pharmacy was behind on verifying their deposits. 

Bonnie Bond, CPA: It happens, I’m telling you, we see it too. 

Scotty Sykes, CPA, CFP®: It does happen. 

Vanessa Luu, Supervisor of Reconciliation: We finally were able to get them caught up and there were just a few things just sticking out that were older when we did the researching. So, like we swear that this $11,000 did not hit the bank account. We’ve changed bank accounts since then. It didn’t go in that one. Found out did the researching and it got mailed to some little lady. The pharmacy owner actually knocked on the lady’s door and she was like, I’ve just had it, so here you go. And then we got a new check reissued because it expired. So, people are still great, know, but when it comes to just keeping on top of it, it can get overwhelming and it just snowballs. So even if it’s just piece mail, little bits and pieces of information to your team over here, whatever we can do to help, that will help the aged receivables in entirety. 

Scotty Sykes, CPA, CFP®: Poor old lady thought she won the publisher’s clearing house. 

Vanessa Luu, Supervisor of Reconciliation: Do they even do sweepstakes? I can’t even say any sweepstakes anymore. 

Bonnie Bond, CPA: Is that still a thing anymore? 

Scotty Sykes, CPA, CFP®: I don’t know, my Grandma used to do that, publishers clearing house. 

Bonnie Bond, CPA: What was his name? Ed McMahon? He would come to your door? 

Scotty Sykes, CPA, CFP®: I don’t know who it was. Anyway. 

Bonnie Bond, CPA: I think that’s right. Austin, you can edit that out if I’m wrong, but I think I’m right on that. 

Scotty Sykes, CPA, CFP®: I don’t think it was Ed McMahon, so I think you’re wrong on that one. 

Bonnie Bond, CPA: Hold on. I think I’m going to have to look it up. 

Vanessa Luu, Supervisor of Reconciliation: She’s going to the Google. 

Scotty Sykes, CPA, CFP®: Well, Vanessa, we certainly appreciate, yeah, just ignore Bonnie right now. We certainly appreciate you coming on the podcast here and especially what you guys do for our clients. A lot of value there and we certainly appreciate your help and attention to their needs because they’re wearing a lot of hats, they’re doing a lot of things. So, any support they can get is great. So, we appreciate that. 

Bonnie Bond, CPA: I would like to end with the fact that I was wrong. All I did was search publisher’s clearing house before I could finish. It said Ed McMahon did not work for publishers clearing house, but some people think he did. This is an example of the Mandela effect, which is when people mistakenly believe something that is not true. 

Scotty Sykes, CPA, CFP®: I told you, you were wrong. 

Vanessa Luu, Supervisor of Reconciliation: So, who was it? 

Bonnie Bond, CPA: I don’t know. But he looked like him. 

Scotty Sykes, CPA, CFP®: Well, the Mandela effect, you think you’re getting paid, but maybe you’re not. 

Vanessa Luu, Supervisor of Reconciliation: That’s the bottom line. 

Bonnie Bond, CPA: Yeah, he’s definitely, my, I’ve gone, okay, this might be another whole episode. There’s like a whole rabbit hole. There are videos about did Ed McMahon really work for publishers clearing the house? So, I think there’s, there’s something intriguing about this subject. So, to be continued, you have to tune in next time after I do my research. 

Vanessa Luu, Supervisor of Reconciliation: Hmm. Plot thickens. 

Bonnie Bond, CPA: Next time on the Bottom Line Pharmacy podcast. Did Ed McMahon really work for publishers clearing house. 

Vanessa Luu, Supervisor of Reconciliation: Next time with Ed McMahon. 

Scotty Sykes, CPA, CFP®: Maybe he can do a cameo. We can crop him in. Yeah. Yeah. 

Vanessa Luu, Supervisor of Reconciliation: AI. Yeah, AI can take care of that now. But no, we appreciate you guys and the collaboration with us. 

Bonnie Bond, CPA: We appreciate you guys so much. If we did not have groups like you guys doing that, this work and bless your heart for doing this day in and day out. 

Vanessa Luu, Supervisor of Reconciliation: Hey, that’s what we it’s what we all do. And it’s collectively what we all do for the pharmacies because they’re the real troopers right here. I have we’ve all we’ve all been in this industry through the pandemic even prior to then. And just seeing the leaps and bounds that they’ve been able to even just work more at the top of their license over the past four years. It’s crazy. State by state things are changing. So, it’s just whatever we can help do to help them grow their business, that’s why we did it in the first place. I never thought I’d be a part of the pharmacy world for this long, since I started as a cashier at Walgreens in 2010. But it’s crazy where it takes you. And it’s… 

Bonnie Bond, CPA: Yeah, it is. And it’s a great, I love working with this industry to see how they just develop with the different things that hit them and they just keep rolling and make figuring out ways to make it work. I love it. Yep. Yep. Yep. 

Scotty Sykes, CPA, CFP®: It’s a special industry. We’re lucky to be a part of it. Some great folks. 

Vanessa Luu, Supervisor of Reconciliation: We are, we are. But I’ll come back anytime y’all wanna have another chit chat. 

Bonnie Bond, CPA: Well thank you Vanessa, we certainly appreciate your time today. 

Scotty Sykes, CPA, CFP®: Yeah, we’ll have you back on. Appreciate it and thanks for joining everybody.